Privacy Policy

 

Introduction

 

Luxury Middle East Properties is committed to protecting your privacy; and our Privacy Policy explains how and for what purpose we use the information collected about you. Please read it carefully.

 

The information we collect

 

We collect information, including personal information, in various ways when you use our website. For the purposes of this policy, ‘personal information’ means any information which identifies you as an individual, such as your name, mailing address, and e-mail address.

 

The information you give us

 

The information you provide us with voluntarily is collected and stored for the purposed of internal analytics. For example: when you enter your first and last name, e-mail address, and phone number into any of the enquiry forms or with chat agent on our website; and if you tell us where you are (ie: by allowing your mobile device to send us your location).

 

Information collected via technology

 

• Analytics or log files –We follow a standard procedure of using log files. These files log the visitors when they visit our site. All hosting companies do this and they are a part of hosting services' analytics. The information collected by analytics / log files include browser type, Internet Service Provider (ISP), date and time stamp, referring / exit pages, and sometimes, the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the site, and gathering demographic information.
• Cookies and web beacons – Like any other website, we use 'cookies'. These cookies are used to store information, including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and / or other information. You can choose to disable cookies through your individual browser options. To know more about cookie management with specific web browsers, visit the browsers' respective websites. For information on the cookies on our website and how to opt out, please read our Cookie Policy. 
• Third Party Cookies –In addition to those mentioned above, third parties may also set cookies when you visit the site. In some cases, that is because we have hired a third party to provide services on our behalf, such as an enquiry form. Because your browser connects to those third parties’, they are able to set or read their own cookies on your device and may collect information about your online activities (but not any personally identifiable data) across websites or online services. 
• Third-party A/B testing tools –Some of our pages use a third-party software provider, such as Optimizely, Unbounce, hotjar etc to test variations in the content to help us improve your experience. You can view their respective Privacy Policies (and / or opt-out) using these links:

 

• https://www.optimizely.com/privacy/
• https://unbounce.com/privacy/
• https://www.hotjar.com/legal/policies/privacy

 

How we use the information we collect

 

In general, we use the information we collect primarily to provide, maintain, protect, and improve our current products and to develop new ones. This allows us to:

 

• Facilitate the creation of and security of your account on our network
• Identify you as a user in our services
• Improve our services, website and how we operate our business
• Understand and enhance your experience using our website, products and related services
• Respond to your comments or questions (and for our support team to provide service)
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages
• Communicate with you about promotions, upcoming events and news regarding products and services offered by Luxury Middle East Properties
• Link or combine it with other information we get from third parties, to help us understand your needs and provide you with better service
• Protect, investigate and deter against fraudulent, unauthorised or illegal activity

 

How we protect the information we collect

 

The security of your privacy and the information you give us is very important to us, but we cannot ensure or warrant the security of any information you transmit to Luxury Middle East Properties or guarantee that your information on the Luxury Middle East Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our order form or chat form, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.

 

EU privacy shield

 

Luxury Middle East Properties participates in and has certified its compliance with the EU Privacy Shield Framework. We are committed to subjecting all personal information received from EU member countries to the Frameworks’ applicable principles (‘Principles’). 

 

Access and control of the information we collect

 

We recognise an individual’s right to control the type of personal information that is collected about them, and so our customers can view, edit, or delete their personal information at any time. We retains your personal information while you are a customer and will delete it upon request. We will respond to any request to delete a customer’s personal information. This privacy statement does not apply to the users of our customer portal or their use / information they submit that is tracked by that site.

 

In case of a security breach

 

In the event that personal information is compromised as a breach of security, Luxury Middle East Properties will promptly notify its customers in compliance with applicable law.

 

Legal information

 

• Online Privacy Policy only –This privacy policy applies only to our online activities and is valid for visitors to our website with regards to information they shared voluntarily and / or data we collect from luxurymiddleeastproperties.com. This policy is not applicable to any information collected offline or via channels other than this website.
• Changes to our Privacy Policy –If we change our privacy policy and procedures materially, we will post those changes to update you about what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective from when they are posted on this page. When we change the policy in a material manner we will let you know via e-mail and / or a prominent notice on our site, prior to the change becoming effective and update the ‘effective date’ at the top of this page.
• Data Protection Officer (‘DPO’) –Luxury Middle East Properties is headquartered in Dubai, in the United Arab Emirates. If you are a resident of the EU and have questions about the collection of your personal information, our DPO can assist you.

 

Consent

 

By using our website, you hereby consent to our Privacy Policy and agree to its terms and conditions.